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Survival – and optimized decision-making – is about creating rituals of emotional stability, not learning the mechanics of civil conversation
The best way to learn about my work is through my Substack articles.
Help your team stop…
- Collapsing into zero-sum thinking 
- Sinking into cynical disengagement 
- Clinging to escapist fantasies 
JEFFREY’S BOOK
"Humanizing Public Conversation is an excellent read with practical advice for public servants committed to engaging the public and creating a government that truly serves its people. I highly recommend this book as a valuable guide for earning public trust.”
Lea Eriksen, Director of Technology & Innovation; Chief Information Officer, City of Long Beach, CA
Navigate Challenges Together.
“My team’s retreat was a transformative experience that helped us build resilience and learn the tools necessary to thrive despite big change."
Grace Schoessow, Director, Green County Early Childhood Mental Health
Meet Jeffrey
My work is shifting emphasis from facilitating public conversations to fostering team-transforming vulnerability.
For the past two and a half years, I’ve lived in a liminal space—between life phases, filled with uncertainty and anxiety. But by surrounding myself with those who demand radical honesty, I’ve learned how vulnerability shifts the context from content to connection, which is the key to finding solutions that meet everyone’s needs; when people embrace vulnerability, conflicts dissolve and solutions emerge.
With 20+ years of experience facilitating conversations, I know how to get people talking about what matters. Now, I model and inspire vulnerability, helping teams address relational barriers that hinder great work. Using a unique mix of questions and interactive formats, I guide tough conversations into lasting breakthroughs.
I appreciate your interest in improving teamwork and community.
 
        
        
      
    
    Testimonials
Services
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       Paradigm IntroductionThis 90-minute experience will illuminate the Humanizing paradigm while helping you better understand your situation. 
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       Public FacilitationLet me take the heat for you – I can settle emotional public battles and find common ground and compromise in complex situations. 
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       Team TrainingLooking to generate public trust? Let me train your team to humanize conversations through practice and performance coaching. 
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      Team RetreatsThrough mindfulness and vulnerability, participants clarify their strengths and improve collaboration to confidently navigate change together. 
 
        
        
      
    
    FAQs
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      A Community Facilitator helps guide conversations, build consensus, and foster collaboration within communities or organizations to address key issues and goals. They act as neutral parties to ensure all voices are heard, and they help communities create actionable plans for positive change. 
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      Leaders should hire neutral facilitators because their power will bias the dialog, and they might get defensive if attacked. Let someone else ask the tough questions and take the heat. 
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      Through the following principles, I foster vulnerability, the key to building high-trust groups who find resilience in each other... - Connection before content - Through small group discussions and powerful personal questions 
 
- Understanding before debate - Through the Five Whys and Needs Mapping processes 
 
- Co-creation rather than argumentation - Through asset mapping and consideration of trade-offs 
 
- Cooperation rather than isolation - Through mutually supportive roles that serve the whole 
 
 My facilitation style helps everyone feel heard and inspires them to contribute... - I'm curious about what really matters to people and dig deep into people's motivations. 
- I hold space for and empathize with everyone's emotions so we can process them together 
- I focus on gifts rather than deficiencies. 
- I foster self-discovery and collective learning. 
- I reframe conflict as an opportunity for understanding. 
- I clarify complex issues by organizing concepts and illuminating details 
- I energize the room as inspiring possibilities emerge from difficult polarities. 
 Results in MUTUAL TRUST, SHARED ACCOUNTABILITY, COMMUNITY RESILIENCE 
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      I bring a deep understanding of community dynamics, urban planning, and sustainable development, combined with a passion for equitable outcomes. My experience working across diverse communities allows me to adapt to different settings and create customized facilitation strategies that work. 
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      The length of a project depends on its complexity. Some projects, like a single workshop or town hall meeting, may only take a day, while larger community development projects may require ongoing facilitation over several months. 


 
            
              
            
            
          
               
            
              
            
            
          
               
            
              
            
            
          
               
  
  
    
    
     
  
  
    
    
     
  
  
    
    
     
  
  
    
    
     
  
  
    
    
    